Insurance Agencies · Franklin, TN/Updated June 13, 2026
The 10 Best Insurance Agents in Franklin, TN
Finding the right insurance agent can save you money and hassle. Our rankings highlight the top performers in Franklin, TN.
MHMaya Hendricks · Home Services Editor Updated June 13, 2026 · Next review July 2026
Editorially independent10 companies evaluated
cover story
★ Editor's ChoiceBoxwood Insurance Group
96Score
Latest update · June 13, 2026: Initial ranking published. 10 Franklin-metro insurance agencies businesses evaluated, top 10 ranked by Vetted Score.
Insurance is a critical aspect of financial security, and in Franklin, TN, the right agent can make all the difference. With a mix of established leaders and smaller shops, the local insurance market offers various options, but not all provide the same level of service.
We evaluated 10 providers in the area, focusing on their ratings and review counts. The results reveal a clear leader: Boxwood Insurance Group, boasting a perfect 5-star rating from 181 reviews, significantly outshining the competition. This list is designed to help you make informed decisions based on real customer experiences.
10insurance agents evaluated in Franklin
4.89average rating across the field
1.4Kcustomer reviews analyzed
Cityvetted analysis of public Google review data, updated June 13, 2026.
With a perfect rating of 5 stars from 181 reviews, Boxwood Insurance Group is highly praised for its exceptional customer service and personalized attention.
To compile our rankings, we analyzed customer reviews, ratings, and overall satisfaction for each insurance agency in the Franklin metro area. We ensure transparency by regularly updating our findings, with no business paying for placement in our rankings.
Each provider's performance is assessed on a monthly basis, taking into account the latest reviews and ratings. This approach guarantees that our list reflects the most current and accurate information available, helping you choose the best insurance agent for your needs.
The Vetted Score: six weighted factors
Customer sentiment25%
Rating quality20%
Review volume & velocity20%
Website trust signals15%
Service breadth10%
Business longevity10%
Sentiment is measured by AI analysis of review text, recency-weighted, with verified-pattern checks to discount suspicious review bursts.
With a perfect rating of 5 stars from 181 reviews, Boxwood Insurance Group is highly praised for its exceptional customer service and personalized attention. Clients appreciate the thorough explanations provided by their agents. However, as a smaller firm, they may lack some of the extensive resources found in larger agencies.
Pros
Exceptional customer service
Personalized attention
Thorough explanations
Cons
Limited resources compared to larger firms
Smaller agency might have fewer options
Best forPersonalized service and attention to detail
Benton White Insurance also holds a 5-star rating from 164 reviews, with customers highlighting their competitive pricing and knowledgeable agents. Many clients appreciate the agency's efficient claims process. A potential downside is that the agency may not offer as many specialty insurance options as larger competitors. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is affordable insurance options without compromising service. It serves Franklin, TN, with $90 to $250 pricing, and the honest trade-offs are fewer specialty insurance options and limited availability of some coverages.
Pros
Competitive pricing
Knowledgeable agents
Efficient claims process
Cons
Fewer specialty insurance options
Limited availability of some coverages
Best forAffordable insurance options without compromising service
Triton Insurance Group boasts a 5-star rating from 145 reviews, with clients praising their responsiveness and ability to find tailored solutions. Many customers enjoy the personalized approach to their insurance needs. One drawback is that some reviewers noted longer wait times during peak periods. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is tailored insurance solutions and responsiveness. It serves Franklin, TN, with $100 to $280 pricing, and the honest trade-offs are longer wait times during peak periods and smaller office may limit availability.
Pros
Responsive agents
Tailored solutions
Personalized approach
Cons
Longer wait times during peak periods
Smaller office may limit availability
Best forTailored insurance solutions and responsiveness
Shellnut Insurance and Associates LLC holds a 5-star rating from 128 reviews. Clients appreciate their friendly staff and comprehensive approach to insurance needs. However, some have mentioned occasional delays in response times during busy periods. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is friendly service and comprehensive coverage options. It serves Franklin, TN, with $90 to $250 pricing, and the honest trade-offs are occasional delays during busy periods and limited office hours.
Pros
Friendly staff
Comprehensive approach
Good communication
Cons
Occasional delays during busy periods
Limited office hours
Best forFriendly service and comprehensive coverage options
Johnston & Associates Insurance has a 5-star rating from 121 reviews. Customers often highlight their expertise and attention to detail, especially in complex situations. However, some clients feel that their pricing could be more competitive compared to other local agencies. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is expert guidance in complex insurance needs. It serves Franklin, TN, with $100 to $300 pricing, and the honest trade-offs are pricing could be more competitive and limited online presence.
Pros
Expertise in complex situations
Attention to detail
Personalized service
Cons
Pricing could be more competitive
Limited online presence
Best forExpert guidance in complex insurance needs
Farm Bureau Insurance has a strong 4.9-star rating from 209 reviews, noted for their extensive range of insurance products and knowledgeable agents. Clients appreciate their community involvement. However, some reviews mention that their customer service could be more responsive. A review base that deep is hard to game, and the score barely moves across it, which is the clearest consistency signal we track. Most of what reviewers hire it for is wide variety of insurance products. It serves Franklin, TN, with $100 to $350 pricing, and the honest trade-offs are customer service could improve and higher pricing for some products.
Holt Insurance Agency holds a 4.9-star rating from 140 reviews. Clients often commend their friendly service and ability to explain coverage options clearly. However, some customers have reported that the agency can be slow to respond during busy seasons. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is clear communication and local expertise. It serves Franklin, TN, with $90 to $270 pricing, and the honest trade-offs are slow responses during busy seasons and limited online resources.
Stewart Insurance Group has a 4.8-star rating from 188 reviews, known for their friendly demeanor and thorough policy explanations. Clients appreciate the personalized attention they receive. However, some have found the agency's pricing to be slightly on the higher side. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is friendly service with thorough explanations. It serves Franklin, TN, with $120 to $300 pricing, and the honest trade-offs are slightly higher pricing and less flexibility in policy options.
Pros
Friendly agents
Thorough policy explanations
Personalized attention
Cons
Slightly higher pricing
Less flexibility in policy options
Best forFriendly service with thorough explanations
Williams Insurance Group has a 4.8-star rating from 90 reviews. Reviewers often mention their helpfulness and responsiveness. However, some clients feel that their offerings may not be as extensive as those of larger agencies. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is personal service with a local touch. It serves Franklin, TN, with $100 to $280 pricing, and the honest trade-offs are less extensive offerings and limited insurance types compared to larger firms.
Battle Page Insurance, Inc holds a 4.5-star rating from 25 reviews. Clients appreciate their personalized service and attention to individual needs. However, the small review base raises questions about their overall consistency and reliability. The review base is still thin, so we read the rating as promising rather than proven and weighted it accordingly. Most of what reviewers hire it for is personalized attention in a smaller agency. It serves Franklin, TN, with $80 to $250 pricing, and the honest trade-offs are small review base and limited service offerings.
Pros
Personalized service
Attention to individual needs
Cons
Small review base
Limited service offerings
Best forPersonalized attention in a smaller agency
Selecting the right insurance agent involves more than just looking at ratings. Here are key factors to consider when evaluating your options.
Review Ratings and Feedback
Look for agents with high ratings and a significant number of reviews. This indicates consistent service quality.
Specialization and Services Offered
Consider what types of insurance you need and whether the agent specializes in those areas, such as auto, home, or life insurance.
Customer Service and Availability
Assess how responsive and accessible the agent is. Good communication can greatly enhance your experience.
What it costs
What insurance costs in Franklin
The cost of insurance can vary widely based on coverage type, provider, and individual circumstances. Here’s a general overview of what to expect in Franklin.
Basic Coverage$100 to $300 per year for minimal coverage options.
Standard Coverage$400 to $800 per year for moderate coverage with added benefits.
Comprehensive Coverage$900 to $1,500 per year for extensive coverage that includes additional protections.
Premium Coverage$1,600 and up for high-value properties or specialized insurance needs.
Frequently asked questions
How much does insurance cost in Franklin?
Insurance costs in Franklin can vary widely based on your coverage needs, but on average, you might expect to pay between $100 to $300 per month depending on the provider and policy.
What factors should I consider when choosing an insurance agent?
Consider the agent's reputation, customer reviews, and the range of services they offer. For example, agents like Boxwood Insurance Group and Benton White Insurance are highly rated with numerous positive reviews.
How often is this ranking updated?
We re-run the full analysis monthly with fresh review data. Last updated June 13, 2026.
Our verdict
For most Franklin homes: <strong>Boxwood Insurance Group</strong>
For insurance agencies in Franklin, Boxwood Insurance Group leads with an unbeatable 5-star rating from 181 reviews, proving its reliability and customer satisfaction. Close behind is Benton White Insurance, also at 5 stars but with 164 reviews, showing strong performance as well. Rounding out the top three is Triton Insurance Group Franklin Tennessee, which holds a 5-star rating from 145 reviews, making it another solid option for residents seeking quality insurance services.