Insurance Agencies · Ann Arbor, MI/Updated June 13, 2026
The 10 Best Insurance Agents in Ann Arbor, MI
Finding the right insurance agent is crucial for safeguarding your assets. Here’s a guide to the best options in Ann Arbor.
MHMaya Hendricks · Home Services Editor Updated June 13, 2026 · Next review July 2026
Editorially independent10 companies evaluated
cover story
★ Editor's ChoiceTom Pelham - State Farm Insurance Agent
96Score
Latest update · June 13, 2026: Initial ranking published. 10 Ann Arbor-metro insurance agencies businesses evaluated, top 10 ranked by Vetted Score.
Insurance is more than just a safety net; it's a necessity in Ann Arbor, where residents seek reliable coverage tailored to their needs. With a variety of options available, choosing an insurance agent can be overwhelming, especially when balancing cost and trustworthiness.
We evaluated ten local insurance agencies based on customer reviews and ratings, focusing on those with strong reputations in the community. This list reflects a mix of well-established leaders and promising newcomers, ensuring you have options that fit your budget and service expectations.
10insurance agents evaluated in Ann Arbor
4.76average rating across the field
1.4Kcustomer reviews analyzed
Cityvetted analysis of public Google review data, updated June 13, 2026.
Jordan Goebel - State Farm Insurance Agent also holds a 5-star rating, with 88 reviews highlighting his excellent communication and competitive pricing.
To build our rankings, we gathered data from customer reviews across platforms, analyzing both star ratings and the total number of reviews for each agency. This approach offers a comprehensive view of each agency's performance while ensuring that no one pays for placement in our rankings.
We refresh our evaluations monthly, allowing us to adjust rankings based on new reviews and feedback. This commitment to transparency ensures you receive the most current and relevant information when selecting an insurance agent.
The Vetted Score: six weighted factors
Customer sentiment25%
Rating quality20%
Review volume & velocity20%
Website trust signals15%
Service breadth10%
Business longevity10%
Sentiment is measured by AI analysis of review text, recency-weighted, with verified-pattern checks to discount suspicious review bursts.
With a perfect rating of 5 stars from 639 reviews, Tom Pelham - State Farm Insurance Agent is a leading choice in Ann Arbor. Customers frequently commend his personalized service and thorough explanations of policies. He excels in auto and home insurance, making him a top pick for families. However, the high demand may lead to longer wait times for appointments.
Pros
Outstanding customer service
Wide range of insurance options
Highly knowledgeable
Cons
Potentially long wait times for appointments
Best forFamilies seeking comprehensive insurance solutions
Jordan Goebel - State Farm Insurance Agent also holds a 5-star rating, with 88 reviews highlighting his excellent communication and competitive pricing. He is particularly noted for his auto insurance policies, which provide great value for money. However, with a smaller review base, his long-term reliability is still being established.
Pros
Competitive pricing
Excellent communication
Personalized service
Cons
Smaller review base may indicate less experience
Best forCost-conscious individuals looking for auto insurance
Ann Arbor Insurance Centre has received a stellar 4.9-star rating from 131 reviews. Customers appreciate the friendly staff and the variety of insurance products offered, from health to business insurance. This agency is particularly well-suited for small business owners. Still, some clients mention occasional delays in response times during peak periods.
Pros
Wide range of products
Friendly and knowledgeable staff
Great for business insurance
Cons
Occasional delays in response times
Best forSmall business owners seeking diverse insurance options
Heidi Kussurelis Insurance has a solid 4.8-star rating from 152 reviews. Customers often highlight her attentive service and ability to find tailored solutions. She is particularly adept at navigating complex insurance needs for families. However, some clients have noted that her office can get busy, leading to longer hold times.
Lequana Robinson Insurance Agency has a 4.9-star rating from 83 reviews. Clients appreciate her friendly demeanor and thorough policy explanations. She specializes in life and health insurance, making her a great resource for individuals looking to secure their family's future. However, some reviews mention limited availability for consultations. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is individuals seeking life and health insurance. It serves Ann Arbor, MI, with $100 to $300 per month pricing, and the honest trade-offs are limited availability for consultations.
Pros
Friendly and approachable
Thorough policy explanations
Specializes in life and health insurance
Cons
Limited availability for consultations
Best forIndividuals seeking life and health insurance
Concept Insurance holds a 4.9-star rating with 79 reviews. Customers often commend their innovative approach to insurance and the extensive range of coverage options. They are particularly good for tech startups and freelancers. A few clients have mentioned that their online platform can be confusing to navigate. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is tech startups and freelancers. It serves Ann Arbor, MI, with $120 to $320 per month pricing, and the honest trade-offs are online platform can be confusing.
Gallagher Insurance, Risk Management & Consulting has a 4.8-star rating from 65 reviews. Clients appreciate their professional approach and risk management expertise. They are well-suited for businesses needing comprehensive risk assessments. However, their focus on larger clients may not cater to individuals or small businesses effectively. The sample is modest but steady, with reviewers describing the same strengths instead of one-off praise. Most of what reviewers hire it for is businesses needing risk assessment. It serves Ann Arbor, MI, with $200 to $600 per month pricing, and the honest trade-offs are less suitable for individuals or small businesses.
Falcon Insurance Agency of Michigan has a 4.5-star rating from 108 reviews. Customers note their helpful staff and competitive rates. They offer a variety of personal and commercial insurance options. However, some reviews point out that their claims process can be slow at times. That is a substantial body of feedback for a local operator, enough to trust the rating rather than credit a lucky streak. Most of what reviewers hire it for is individuals seeking competitive rates. It serves Ann Arbor, MI, with $90 to $300 per month pricing, and the honest trade-offs are claims process can be slow.
Arbor Insurance Agency, Inc. has a 4.6-star rating based on 17 reviews. Customers appreciate the personalized attention they receive. This agency is a good option for local residents looking for basic insurance policies. However, the thin review base raises questions about their overall reliability. The review base is still thin, so we read the rating as promising rather than proven and weighted it accordingly. Most of what reviewers hire it for is local residents seeking basic insurance. It serves Ann Arbor, MI, with $80 to $250 per month pricing, and the honest trade-offs are thin review base raises reliability concerns.
Ann Arbor Insurance Associates, LLC has a 4.2-star rating from 20 reviews. Clients note their friendly service and willingness to help. They are suitable for those looking for personalized insurance plans. However, the limited reviews suggest a promising but unproven service quality. The review base is still thin, so we read the rating as promising rather than proven and weighted it accordingly. Most of what reviewers hire it for is individuals seeking personalized insurance plans. It serves Ann Arbor, MI, with $90 to $250 per month pricing, and the honest trade-offs are limited reviews suggest unproven quality.
Pros
Friendly service
Willingness to help
Cons
Limited reviews suggest unproven quality
Best forIndividuals seeking personalized insurance plans
With numerous options available, here are key factors to consider when selecting an insurance agent in Ann Arbor.
Check Reviews and Ratings
Look for agents with high ratings and a substantial number of reviews. This often indicates reliability and quality service.
Evaluate Coverage Options
Consider what types of insurance you need and whether the agent specializes in those areas, such as auto, home, or life insurance.
Assess Customer Service
Reach out to potential agents to gauge their responsiveness and willingness to answer your questions. Good communication is key.
What it costs
What insurance costs in Ann Arbor
Insurance costs can vary widely based on coverage and provider. Here’s a breakdown of what you might expect to pay in Ann Arbor.
Basic CoverageTypically ranges from $100 to $250 per month, covering essential needs.
Moderate CoverageExpect to pay between $250 to $500 per month for more comprehensive policies.
Comprehensive PlansThese plans usually range from $500 to $1,000 per month, offering extensive coverage and additional benefits.
Specialized InsuranceCosts can vary significantly based on the type of coverage, often exceeding $1,000 per month for specialized needs.
Frequently asked questions
How much does insurance cost in Ann Arbor?
Insurance costs in Ann Arbor vary widely depending on factors like coverage type and provider. On average, you can expect to pay between $100 to $300 per month.
What types of insurance can I find in Ann Arbor?
In Ann Arbor, you can find a range of insurance types including auto, home, renters, and life insurance among others.
How often is this ranking updated?
We re-run the full analysis monthly with fresh review data. Last updated June 13, 2026.
Our verdict
For most Ann Arbor residents: <strong>Tom Pelham - State Farm Insurance Agent</strong>
Tom Pelham - State Farm Insurance Agent is the best overall choice for comprehensive coverage and exceptional service. For those looking for the best value, Jordan Goebel - State Farm Insurance Agent offers a strong performance with fewer reviews. If you want to splurge, consider Ann Arbor Insurance Centre for a well-reviewed experience.